Privacy Policy

Spinbet Online Casino — Privacy Policy

Effective Date and Scope

This Privacy Policy governs the collection, use, storage, sharing, and protection of personal data by Spinbet, an online casino platform operating under a license issued by the Government of Curaçao. This policy applies to all users who access, register on, or interact with the Spinbet platform, including through any associated mobile applications, websites, or digital services provided by Spinbet. By registering an account, accessing the platform, or using any services offered by Spinbet, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. This document has been prepared in accordance with applicable data protection legislation, international standards for responsible data handling, and the regulatory obligations imposed upon licensed iGaming operators. Spinbet is committed to protecting the privacy of all users and ensuring that personal data is processed in a lawful, fair, and transparent manner at all times.

1. About Spinbet and Data Controller Status

Spinbet operates as a licensed online casino and gaming platform holding a valid gaming license issued under the jurisdiction of Curaçao. As the entity responsible for determining the purposes and means of processing your personal data, Spinbet acts as the data controller in relation to all personal information collected through its services. Spinbet is committed to full compliance with applicable privacy regulations, anti-money laundering frameworks, know-your-customer obligations, and responsible gambling standards as required by its licensing authority and relevant international guidelines. All data processing activities conducted by Spinbet are carried out in accordance with this Privacy Policy and applicable legal requirements. Users who have questions, concerns, or requests related to their personal data may contact the Spinbet data protection team through the official contact channels provided on the platform.

2. Information We Collect

Spinbet collects a range of personal data necessary to provide its services, maintain regulatory compliance, and protect the integrity of its platform. The categories of personal data collected include the following:

• Registration data, including full legal name, date of birth, residential address, email address, telephone number, and username selected during account creation
• Government-issued identification documents such as passports, national identity cards, or driver’s licenses submitted during identity verification procedures
• Payment information including bank account details, credit and debit card numbers, e-wallet account identifiers, transaction histories, and records of deposits and withdrawals
• Financial background information collected as part of source of funds and source of wealth verification procedures required under anti-money laundering obligations
• Technical data including IP addresses, device identifiers, browser type and version, operating system information, session durations, and access timestamps
• Geolocation data collected to verify that users are accessing the platform from a permitted jurisdiction
• Behavioural data including gameplay activity, wagering history, session frequency, and platform interaction patterns
• Communications data including records of correspondence between users and the Spinbet customer support team
• Cookie data and similar tracking technologies as further described in the Cookie Policy section of this document

The collection of the above categories of data is necessary either to fulfil contractual obligations, comply with legal requirements, or pursue the legitimate interests of Spinbet in operating a secure and compliant gaming platform.

3. Purposes of Data Processing

Spinbet processes personal data for the following specific and lawful purposes:

• Account creation and management, including verifying user eligibility, maintaining account records, and facilitating access to the platform
• Identity verification and know-your-customer procedures required by the Curaçao gaming license and applicable anti-money laundering regulations
• Anti-money laundering compliance, including transaction monitoring, source of funds checks, and reporting obligations to relevant authorities
• Anti-fraud detection and prevention, including identifying suspicious activity, preventing unauthorised account access, and protecting the financial integrity of the platform
• Payment processing, including facilitating deposits, withdrawals, and refunds through authorised payment service providers
• Customer support, including responding to user inquiries, resolving disputes, and maintaining records of communications
• Marketing communications, including sending promotional offers, bonus notifications, and platform updates to users who have provided consent or where permitted under applicable law
• Responsible gambling obligations, including monitoring for signs of problem gambling behaviour, implementing self-exclusion measures, and providing access to responsible gambling tools
• Legal and regulatory compliance, including responding to lawful requests from regulatory authorities, law enforcement agencies, and licensing bodies
• Platform improvement and analytics, including analysing user behaviour to enhance the functionality, performance, and user experience of the Spinbet platform

4. Legal Basis for Processing

Spinbet relies on the following legal bases for processing personal data, depending on the nature of the processing activity:

• Contractual necessity, where processing is required to perform the agreement between Spinbet and the user, including account management and payment processing
• Legal obligation, where processing is required to comply with applicable laws, including anti-money laundering legislation and gaming regulations
• Legitimate interests, where processing is necessary for the legitimate interests of Spinbet, such as fraud prevention, platform security, and service improvement, provided that such interests are not overridden by the rights and interests of the user
• Consent, where the user has provided explicit and freely given consent for specific processing activities, such as the receipt of direct marketing communications

5. Data Sharing and Disclosure

Spinbet does not sell personal data to third parties. However, Spinbet may share personal data with the following categories of recipients where necessary and lawful:

• Payment service providers and financial institutions responsible for processing deposits, withdrawals, and other financial transactions on behalf of users
• Identity verification and KYC service providers engaged to conduct document authentication, database checks, and identity screening as required by regulatory obligations
• Anti-fraud and risk management partners who assist in detecting and preventing fraudulent activity on the platform
• Regulatory authorities, licensing bodies, and law enforcement agencies where disclosure is required by law, court order, or regulatory direction, including the Curaçao Gaming Control Board and any relevant Australian regulatory authority
• Technology and infrastructure service providers who support the operation of the platform, including cloud hosting providers and cybersecurity firms, under strict contractual data protection obligations
• Professional advisors including legal counsel, auditors, and compliance consultants engaged to support the lawful operation of Spinbet

All third parties with whom Spinbet shares personal data are required to implement appropriate technical and organisational measures to protect that data and are prohibited from using it for any purpose other than those specified by Spinbet.

6. International Data Transfers

As Spinbet operates under a Curaçao gaming license and may engage service providers located in various jurisdictions, personal data may be transferred to and processed in countries outside Australia. Where such transfers occur, Spinbet ensures that appropriate safeguards are in place, including contractual clauses, data processing agreements, and compliance with applicable transfer mechanisms to protect the rights of users whose data is transferred internationally.

7. Data Retention

Spinbet retains personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and contractual obligations. In accordance with anti-money laundering regulations and gaming license requirements, account records and transaction data are typically retained for a minimum period of five years following the closure of a user account or the completion of a transaction. After the applicable retention period has expired, personal data is securely deleted or anonymised in accordance with Spinbet’s internal data management procedures.

8. User Rights

Users whose personal data is processed by Spinbet have the following rights, subject to applicable legal limitations and exceptions:

• The right to access personal data held by Spinbet, including a copy of the data and information about how it is being used
• The right to request correction of inaccurate or incomplete personal data
• The right to request deletion of personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal obligations
• The right to restrict the processing of personal data in certain circumstances, such as where the accuracy of the data is contested
• The right to object to processing based on legitimate interests, including direct marketing activities
• The right to data portability, where technically feasible and legally applicable, allowing users to receive their data in a structured and machine-readable format
• The right to withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out prior to withdrawal

Users wishing to exercise any of the above rights may submit a request through the official contact channels available on the Spinbet platform. Spinbet will respond to all valid requests within a reasonable timeframe in accordance with applicable legal requirements. Spinbet may require identity verification before processing any data subject request to protect against unauthorised access to personal information.

9. Cookie Policy

9.1 What Are Cookies

Cookies are small text files placed on a user’s device when they access a website or online platform. Spinbet uses cookies and similar tracking technologies to enable the proper functioning of the platform, improve user experience, and gather analytical data about platform usage.

9.2 Types of Cookies Used

• Essential cookies, which are strictly necessary for the operation of the Spinbet platform, including session management, authentication, security functions, and access to account features. These cookies cannot be disabled without impairing the functionality of the platform.
• Analytical cookies, which are used to collect information about how users interact with the Spinbet platform, including pages visited, time spent on the platform, and technical errors encountered. This data is used in aggregate form to improve platform performance and user experience.
• Preference cookies, which allow the platform to remember user settings and preferences to provide a more personalised experience across sessions.
• Marketing cookies, which may be used with user consent to deliver relevant promotional content and to measure the effectiveness of marketing campaigns conducted by Spinbet.

9.3 Cookie Management

Users may manage their cookie preferences through the cookie settings tool available on the Spinbet platform or through their browser settings. Disabling certain categories of cookies may affect the availability or functionality of some platform features. By continuing to use the Spinbet platform after being presented with cookie notice information, users consent to the use of cookies in accordance with this policy.

10. Security Measures

Spinbet implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include encryption of data in transit and at rest, access controls limiting data access to authorised personnel, regular security assessments and penetration testing, and incident response procedures designed to address and mitigate any data security breaches. In the event of a data breach that poses a risk to the rights and freedoms of users, Spinbet will notify affected individuals and relevant authorities in accordance with applicable legal requirements.

11. Responsible Gambling and Data Use

Spinbet is committed to promoting responsible gambling practices and uses personal data to support its responsible gambling obligations. Behavioural and transactional data may be analysed to identify patterns indicative of problem gambling, and Spinbet may use this information to contact affected users, apply account restrictions, or facilitate access to self-exclusion tools and support resources. Spinbet cooperates with responsible gambling organisations and regulatory bodies as required under its licensing obligations, and data shared for this purpose is handled with the highest level of confidentiality and care.

12. Children and Underage Users

Spinbet strictly prohibits the use of its platform by individuals under the age of 18 years or the legal gambling age applicable in their jurisdiction, whichever is higher. Spinbet does not knowingly collect personal data from minors. If Spinbet becomes aware that personal data has been collected from an individual who does not meet the minimum age requirements, such data will be deleted promptly and the associated account will be closed. Users who believe that a minor may have registered on the platform are encouraged to contact Spinbet immediately through the available support channels.

13. Changes to This Privacy Policy

Spinbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or business practices. Users will be notified of material changes through appropriate means, such as a notice on the platform or direct communication. Continued use of the Spinbet platform following notification of changes constitutes acceptance of the updated Privacy Policy. Users are encouraged to review this policy periodically to remain informed of how their personal data is being processed.

14. Contact and Complaints

Users who have questions, concerns, or complaints regarding the processing of their personal data by Spinbet are encouraged to contact the Spinbet data protection team through the official contact channels available on the platform. Spinbet is committed to resolving all privacy-related inquiries in a timely and transparent manner. Users who are not satisfied with Spinbet’s response to a complaint may have the right to lodge a complaint with a relevant data protection authority or regulatory body in their jurisdiction.